Your privacy is fundamental to us. This policy explains how we collect, use, protect, and share your personal information in compliance with UK GDPR and data protection laws.
Last Updated: January 15, 2024
Effective Date: January 15, 2024
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
The Casino Experience Ltd ("we", "us", "our") is committed to protecting your personal information and respecting your privacy rights. This Privacy Policy describes how we collect, use, and protect your information when you use our social casino platform at thecasinoexperience.co.uk.
We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO) under registration number ZA123456.
Data Controller: The Casino Experience Ltd
Company Registration: 12345678 (England & Wales)
ICO Registration: ZA123456
Address: 123 Gaming Street, London EC2A 4NE, United Kingdom
We may collect and process age verification information to ensure compliance with UK gambling laws. This is a legal requirement for social casino platforms.
Processing necessary to provide our social casino services and fulfill our terms of service.
Processing required to comply with UK gambling laws, age verification requirements, and regulatory obligations.
Processing for fraud prevention, security, platform improvement, and business operations, balanced against your privacy rights.
Processing based on your explicit consent for marketing communications and non-essential features.
| Processing Purpose | Legal Basis |
|---|---|
| Account management | Contract performance |
| Age verification | Legal obligation |
| Platform security | Legitimate interests |
| Marketing emails | Consent |
| Customer support | Contract performance |
We never sell your personal information to third parties. We only share information when necessary for service provision, legal compliance, or with your explicit consent.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.
All third parties we work with must:
In the unlikely event of a data breach, we will:
If you believe you have discovered a security vulnerability, please contact our security team immediately at [email protected]
When retention periods expire, we securely delete your information using:
We may retain information longer if required for legal proceedings, regulatory investigations, or other legal obligations.
Under UK GDPR, you have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data we hold |
| Rectification | Correct inaccurate or incomplete information |
| Erasure | Request deletion of your personal data |
| Restriction | Limit how we process your information |
| Portability | Receive your data in a portable format |
| Objection | Object to processing based on legitimate interests |
| Automated Decisions | Not be subject to purely automated decision-making |
To exercise any of these rights, contact us at [email protected]. We will respond within one month and may request identity verification.
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly:
We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.
You can control cookies through:
We primarily store and process your data within the United Kingdom. However, some of our service providers may be located outside the UK/EEA.
When we transfer data internationally, we ensure adequate protection through:
Our service is strictly for users aged 18 and over. We do not knowingly collect information from anyone under 18 years of age.
If we become aware that someone under 18 has provided personal information, we will:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
If you disagree with policy changes:
Previous versions of this policy are available upon request. Contact [email protected] for historical versions.
Email: [email protected]
Subject Line: Include "Privacy Request" for faster processing
Response Time: Within 30 days (sooner for urgent matters)
When contacting us about privacy matters, please specify:
For urgent privacy concerns, security incidents, or suspected data breaches, contact us immediately at [email protected] with "URGENT" in the subject line.